1. About M-TECH

M-TECH is a sole trader business operated by Mike Thompson, trading as M-TECH.

M-TECH provides technical installation and connectivity services for homes and small businesses, including Wi-Fi, networking, broadband connectivity, CCTV, Starlink, smart-home technology and related technical installation services.

If you have any questions about how your personal information is used, you can contact:

M-TECH – Mike Thompson
Email: mike@miketech.co.uk
Telephone: 07803 002630
Website: https://www.miketech.co.uk

2. What information we collect

Depending on how you contact or work with us, we may collect:

• Your name

• Address and installation address

• Email address

• Telephone number

• Information about the service or work you are enquiring about

• Photographs or other information you provide relating to an installation or fault

• Information required to provide a quotation or carry out work

• Details relating to completed work, invoices and payments

• Communications between you and M-TECH

• Website and cookie information where applicable

We only ask for information that is reasonably necessary for the relevant purpose.

3. How we collect your information

We may receive information:

• When you submit an enquiry through our website

• When you contact us by telephone, email, WhatsApp or other communication method

• When you request a quotation

• When we carry out a site survey or installation

• When you provide information directly during or after a job

• Through referrals or recommendations where someone provides your contact details for the purpose of contacting you

Where information is provided to us by someone else rather than directly by you, we will handle it in accordance with applicable data protection requirements.

4. How we use your information

We may use your personal information to:

• Respond to enquiries

• Discuss your requirements

• Arrange site visits

• Prepare quotations

• Schedule and carry out installation or technical work

• Communicate with you about work being undertaken

• Provide invoices and manage payments

• Maintain records of work completed

• Deal with queries, complaints or warranty matters

• Meet our legal, accounting and tax obligations

• Protect our business, customers and property

• Improve our website and services where appropriate

We do not sell your personal information.

5. Our lawful basis for using your information

Depending on the circumstances, we rely on one or more of the following lawful bases for processing personal information:

Contract

We may need to use your information to provide a quotation, arrange work or fulfil our obligations under an agreed contract.

Legitimate interests

We may use information where it is necessary for the legitimate operation and administration of M-TECH, provided this does not unfairly override your rights and interests.

Legal obligation

We may need to retain or provide certain information to comply with legal, accounting, tax or other regulatory requirements.

Consent

Where consent is required, such as for certain non-essential cookies or similar technologies, we will ask for your consent.

You can withdraw consent where consent is the lawful basis for processing.

6. Website cookies and similar technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate properly. Other technologies may be used to understand how visitors use the website, improve its performance and provide other website functionality.

Where required, we ask visitors for consent before using non-essential cookies or similar technologies.

You can manage your cookie preferences using the privacy controls provided on our website.

Our website is hosted using Wix and may use services provided by Wix and other third-party providers as necessary to operate and improve the website.

Wix also uses certain cookies and technologies as part of providing its website platform. Wix Support

7. Who we may share your information with

We will only share personal information where there is a legitimate reason to do so.

Depending on the circumstances, this may include:

• Service providers that help us operate our website and business

• Email and communication service providers

• Accounting, payment or financial service providers

• Manufacturers or suppliers where information is required to provide technical support or warranty services

• Contractors or other businesses involved in delivering work, where necessary

• Professional advisers where necessary

• Government, regulatory or law-enforcement authorities where we are legally required to provide information

We do not sell customer information to third parties.

Where another organisation processes information on our behalf, we take appropriate steps to ensure that personal information is handled appropriately.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Some information may need to be retained for longer to:

• Meet legal, tax or accounting requirements

• Maintain appropriate business records

• Deal with potential disputes or complaints

• Establish or defend legal claims

• Maintain records relating to completed work, warranties or ongoing customer relationships

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

10. Your rights

Depending on the circumstances, you have rights under applicable data protection law, including the right to:

• Ask for a copy of personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete personal information where there is no valid reason for us to continue holding it

• Ask us to restrict how we use your information in certain circumstances

• Object to certain types of processing

• Withdraw consent where we rely on consent

• Request information about how your personal information is being used

Some rights are subject to legal limitations and may not apply in every circumstance.

If you would like to exercise any of these rights, please contact M-TECH using the details at the beginning of this policy.

11. Complaints

If you have concerns about how M-TECH has handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about making a complaint on the ICO's website. Information Commissioner's Office

12. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page with the date it was last updated.

13. Contact

If you have any questions about this privacy policy or how M-TECH handles your personal information, please contact:

M-TECH – Mike Thompson
Email: mike@miketech.co.uk
Telephone: 07803 002630
Website: www.miketech.co.uk